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How to Get a Refund in Fortnite

By: James Charles

Fortnite is one of the most popular online video games worldwide. However, some players may face issues such as accidental purchases, unauthorized charges, or account lockouts, leading to the need for a refund. This blog post will guide you through the process of getting a refund in Fortnite.

Reasons for Requesting a Refund

Here are some reasons why players may request a refund in Fortnite:

• Accidental purchase of an item.
• Purchasing an item for a friend or family member who no longer plays Fortnite.
• Purchasing an item that doesn’t work as expected or has a bug.
• Purchasing an item that has been removed from the game or changed significantly.
• Being charged for an item that was not bought or authorized.
• Account lockout after disputing a charge with a credit card company.

Ways to Get a Refund in Fortnite

Depending on the situation, there are different ways to get a refund in Fortnite. Here are some of them:

Self-Service Refund

Players who have bought items from the Epic Games Store between January 2017 and November 2018 may be eligible for a self-service refund.

The conditions and limitations:

• Refund must be requested within 14 days of purchase.
• The game must have been played for less than two hours.
• Refunds are only available for games and downloadable content, not for V-Bucks or other in-game items.
• Players can only request up to three refunds per year.

To request a self-service refund, follow these steps:

1. Go to the Account page on the Epic Games Store website and click Transactions.
2. Find the order you want to refund in your Purchase History and click the game title to expand it.
3. Check the box next to the Request Refund button.
4. Select the reason for the refund and click Confirm Refund.

The refund will be sent back to the original payment method within seven days.

In-Game Currency Refund

Players who have purchased in-game items with V-Bucks between January 2017 and September 2022 may be eligible for an in-game currency refund.

Some of the conditions and limitations:

• Refund must be requested within 30 days of purchase.
• Players can only request up to three refunds per lifetime per account.
• Refunds are only available for cosmetic items, not for consumable items or V-Bucks themselves.

To request an in-game currency refund, follow these steps:

1. Open Fortnite on your device and go to Settings.
2. From there, go to Support & Refunds.
3. Request a refund by clicking on the item you want to return and clicking Use Return Ticket.

The item will be removed from your inventory, and V-Bucks will be added back to your balance.

FTC Settlement Refund

Players who faced unauthorized charges or account lockouts between January 2017 and September 2022 may be eligible for an FTC settlement refund.

Here are the conditions and limitations:

• The player must have made a Fortnite purchase between January 2017 and September 2022.
• The player must be a U.S. resident.
• The player must file a claim with the FTC and provide proof of their Fortnite purchases and unauthorized charges or account lockouts.
• The deadline to file a claim is May 2023.

To file a claim with the FTC, follow these steps:

1. Go to the FTC’s website: Start by visiting the FTC’s website at www.ftc.gov.
2. Click on “File a Consumer Complaint”: On the FTC’s homepage, click on the “File a Consumer Complaint” link, which will take you to the complaint assistant page.
3. Choose your complaint category: Once you are on the complaint assistant page, select the appropriate complaint category that matches the nature of your complaint.
4. Provide information: You will be asked to provide information about yourself, the company or individual you are filing the complaint against, and the details of your complaint.
5. Submit your complaint: After filling out the necessary information, review your complaint to ensure that all details are accurate, and submit your complaint to the FTC.
6. Save your complaint reference number: After submitting your complaint, the FTC will provide you with a reference number. Be sure to save this number as it will be useful if you need to follow up on your complaint.
7. Await response: Once you have submitted your complaint, the FTC will review your complaint and determine if it warrants further action. The FTC may also contact you if they require additional information or if they need clarification on any details.