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Cyberfort software voip dialers apps
Silver Dialer is a mobile app for Android and other smartphones, offering a range of functionalities like VoIP Calls from data enabled mobile phones (3G/4G or WiFi).
For using this app, end users will need an Operator Code, which they can obtain from a VoIP Service Provider. While Service Providers can use this White Label Platform to offer Mobile VoIP services in their own brand.
Features:
★VoIP Calls via Wifi, 3G / 4G, edge
Link to download the app “click here” for android apk.
For Service Providers
Silver Dialer is available in all major OS Platforms and you can fully customize & brand it as per your requirements. For a free trial:
1. Visit www.revesoft.com
2. Register for a free Demo, with details of your softswitch(IP, Port) & we will send you a Demo Operator Code for testing the app on your own soft switch.
For End Users
You will be prompted for the following while starting the app:
1. Operator Code – Collect Operator Code from your VoIP service provider. If the Service Provider is using REVE platform, he will be able to provide a valid Operator Code.
Introduction to VoIP Software
Before VoIP software was introduced, businesses relied on analog landline telephone systems, sometimes referred to as POTS (Plain Old Telephone Service), to make and receive calls. However, modern business features such as voicemail, caller ID, call transfers, and later on, making calls directly from a PC—were not only expensive but often needed additional hardware and software support.
With the internet becoming mainstream and connection speeds improving every day, VoIP calling software was born as the next evolution of business phones. VoIP software can be set up for little to no cost, allows for calling from a computer or smartphone, includes modern calling features, and doesn’t require the call recipient to have any special hardware or software.
VoIP software often comes integrated with a CRM (Customer Relationship Management) system to keep communications organized in one place. However, a VoIP softphone can also be used on its own. This article will mainly discuss VoIP software when it’s integrated with a CRM and provide insight into features available on straight VoIP software.
What is VoIP Software? | Cyberfort software voip dialers
VoIP calling software allows you to make and receive calls over the internet. The calling may be internet-based, but the experience is similar to making calls on your phone with a full dialer and contact list through softphone software. VoIP calling software is installed on your computer, accessible through a web browser, or accessible through your phone or other mobile devices through an application that you would download on your phone’s app store.
Learn more about what VoIP is and why it’s an essential tool for your sales team.
What is a VoIP dialer?
A VoIP dialer is a dialer software that uses VoIP (Voice over Internet Protocol) to make outbound voice calls. Rather than using traditional phone service, VoIP dialers utilize the Internet connection and a VoIP service provider eliminating the need for a phone line or even a cell phone. Agents can basically use their browser and a headset to make low-cost outbound VoIP calls to any destination as long as they have a stable Internet connection.
Unlike inbound call centers where agents mostly deal with incoming calls, today’s outbound call centers actively use VoIP dialers. Each type of auto-dialer enables agents to automate the telephone dialing process and easily make mass outgoing calls to connect with leads, prospects, and customers. VoIP dialers can be efficiently used by sales teams for making large volumes of sales calls without having to dial numbers manually as well as customer service teams for proactive customer support.
Though VoIP-based calling is typically considered as reliable as traditional voice calling technologies, the Internet connection quality and speed may actually impact the quality of calls when using VoIP dialers.
Cont
There are several types of VoIP dialers that differ in a way they operate:
Predictive dialers: These types of VoIP dialers are mainly used for mass outgoing calls. E.g., in telemarketing, market research, customer service follow-ups and debt collection. The predictive dialing process involves calling multiple numbers at once based on predicted agent availability while skipping disconnected numbers, busy signals and voicemail.
Power dialers: Power dialers (also known as rapid dialers) call one number per agent. And ensure a call is initiated only when an agent is ready to speak. In case a number is busy, disconnected or unattended, it instantly moves to the next one from a contact list.
Preview dialers: A preview dialer enables agents to see detailed contact profiles, including the history of previous interactions, so they can screen through the information and decide whether to initiate the call or skip it. That allows for more personalized, context-driven interactions with customers and prospects.
Robo dialers: Robo dialers are capable of calling hundreds of thousands of people simultaneously. Without waiting for free phone lines. Once a contact picks up, it plays your pre-recorded message or connects the call to a live agent. These are mainly used for mass messaging campaigns.
Progressive dialers: Progressive dialers run through your calling lists and initiate the call only when an agent is done with their current call and is available to pick up the next one. A progressive dialer only connects agents to calls that are answered by a live person and only dial one number per agent.
What are the advantages of VoIP dialers?
VoIP dialers dramatically increase the number of live connections by filtering out non-connected calls. Reduce waiting times between calls and agent idle times. It means that using VoIP dialers call center employees are able to reach more prospects and customers in less time. That ultimately results in improved agent performance and overall business productivity increase. As well as reduced call center labor costs. Cyberfort software voip dialers
How does a VoIP dialer work?
A VoIP dialer uses Voice over Internet Protocol (VoIP) to manage multiple outbound calls in call centers. VoIP dialers automate the dialing process eliminating the need for manual dialing. They can filter out busy signals, disconnected numbers. And voicemails and connect agents only when a call is answered by a live person.
Is VoIP dialer part of LiveAgent? | Cyberfort software voip dialers
Though LiveAgent’s call center software supports both inbound and outbound calling. Its outbound call center functionality currently doesn’t support VoIP dialing. However, you can still make outbound calls to your leads, prospects or customers with a click-to-call capability. It means agents can initiate outbound calls right from the LiveAgent dashboard, while visiting your prospect’s websites.
