Kworld Trend / app do itau fora do ar
App do itau fora do ar | What happened:
Itaú customers report that they cannot access the application. They complain about the failure on the fifth working day, when many workers are paid.
The Itaú Unibanco bank application presents instability this Monday (7). Customers complain that they cannot access their account and perform basic services, such as payments and sending PIX.
On Twitter, several users point out problems in the application since last Sunday night. “Since yesterday without access, how to explain this to the slips?”, said one. “Another normal day with Itaú,” said another user.
The Downdetector website, which monitors the availability of digital services, recorded nearly 4,000 problem reports submitted by customers this morning.
In a note sent to g1 , Itaú Unibanco “informs that its systems are experiencing instability this Monday (7). The bank apologizes to customers and partners for the inconvenience and informs that it is working urgently for the systems to be restored as soon as possible. as soon as possible.”
Below are some of the customer complaints on social media.
User reports indicate problems with Banco Itaú
Banco Itaú Unibanco is the largest private bank in Brazil and one of the largest financial institutions in Latin America. Its activities go far beyond providing financial services and creating value for shareholders.
On Google Trends, a platform that monitors searches made on Google, terms such as “itau app offline”, “itau offline today”, “itau app offline”, “itau with problems” and “itau app offline air today ” have spiked in the last hour.
On social networks, users complain about the problem and report concerns about not being able to carry out any transaction on the bank’s platform. Some netizens even complain that they have been facing instability on the platform since Sunday.
Main errors that can happen in the Itaú app
In many cases, the errors are only temporary, due to system instability and updates. When this is not the case, Itaú creates emergency solutions to alleviate the fact that the app is down or has errors.
Therefore, it is recommended to know what are the most common errors that can happen. So, see the main ones and how to solve them. They are:
- Itaú app offline;
- Improper withdrawals from the Itaú account;
- Deposit did not fall into the account;
- The Itaú app did not complete the pix ;
- Update error in the Itaú app;
- “We have identified a problem” message in the Itaú desktop app.
Itaú app offline
When you notice that the Itaú app is offline, you should first check that the problem is not with your cell phone’s internet connection .
Make sure you are connected to a Wi-Fi network, or if you have 4G. Another good tip is to go into other apps and see if they are working normally.
If everything is operating normally, it’s time to check if the Itaú app downloaded is the latest version . Otherwise, it is common for the app to be offline due to updates. So just update it.
But, if you have the new version and are still having problems, try to find out if other users are having the same problem. For example, on sites like DownDector and Twitter.
In this case, the only solution is to wait until the error is corrected by Itaú technical support for the app to return to the air.
Improper withdrawals from the Itaú account
If you notice withdrawals from your Itaú account that were not made by you, know that it could be a sign of a scam or cloning. Therefore, contact Itaú official channels immediately:
- For capitals and metropolitan areas: 4004 4828;
- For other locations: 0800 970 4828.
As soon as you make the call, inform the attendant of the situation and ask them to block the Itaú card and the account.
Another option is to use the Fale Conosco Itaú channel , directly on the bank’s website. But, the most important thing is to request the block to prevent further withdrawals.
Deposit not credited to account
Deposits made by means of an envelope or directly into the cashier’s mouth can take up to 24 hours, or more on weekends, to appear in the account. This is due to the verification period of the envelopes.
Therefore, if the money has not yet fallen into the account, wait for that time. The problem may not be that the Itaú app is down, but just a normal period of the procedure.
But if, even after waiting, you have not identified the amount in the account, go to the agency where you made the deposit , with the receipt, and ask for information about what may have happened.
